Frequently Asked Questions

• WE REQUIRE 24 BUSINESS HOURS TO PROCESS YOUR VEHICLE POST REPOSSESSION. APPOINTMENTS ARE REQUIRED TO REDEEM YOUR PERSONAL PROPERTY AND/OR YOUR VEHICLE. IT IS OUR POLICY TO SCHEDULE APPOINTMENTS DURING OUR LOT HOURS FOR PROPERTY REDEMPTION. WE ARE CLOSED ON THE WEEKENDS.
• PLEASE UNDERSTAND THAT WE CANNOT RELEASE YOUR VEHICLE TO YOU WITHOUT PROPER AUTHORIZATION PAPERWORK FROM YOUR LIEN HOLDER. APPOINTMENTS CONTINGENT UPON RECEIVING THE NECESSARY PAPERWORK FROM YOUR LIEN HOLDER. IF WE DO NOT HAVE THE PAPERWORK, YOUR APPOINTMENT WILL HAVE TO BE RESCHEDULED. PLEASE CONTACT YOUR LIEN HOLDER IF YOU HAVE ANY QUESTIONS.
• WE ARE REQUIRED BY VIRGINIA STATE LAW TO INVENTORY AND REMOVE ALL PERSONAL PROPERTY (INCLUDING TAGS). PLEASE PROVIDE US WITH THE KEYS TO YOUR VEHICLE AND INFORM US IF YOUR VEHICLE HAS A HIDDEN COMPARTMENT. IF WE DO NOT HAVE ACCESS TO A CERTAIN PART OF YOUR VEHICLE, THE LIEN HOLDER MAY AUTHORIZE A KEY REPLACEMENT AT YOUR COST. SOME PROPERTY MAY BE LEFT IN THE VEHICLE IN CASES WHERE COMPARTMENTS CANNOT BE ACCESSED WITHOUT A KEY.
• ANY DRUGS OR FIREARMS FOUND ARE DOCUMENTED AND IMMEDIATELY TURNED OVER TO CAMPBELL COUNTY POLICE DEPARTMENT. YOU MAY REDEEM YOUR ITEMS BY CONTACTING THEM AT 434-592-9580.
• NEITHER DRAGON RECOVERY NOR THE OWNER MAY REMOVE ANY PERSONAL PROPERTY THAT IS ATTACHED TO THE VEHICLE BY MEANS OF WIRING, BOLTS OR OTHERWISE. IF IT IS ATTACHED TO THE VEHICLE, IT MUST REMAIN ON THE VEHICLE.
• YOU WILL BE NOTIFIED BY MAIL AT THE ADDRESS OF RECORD LISTED ON THE ORDER OF REPOSSESSION TO REDEEM YOUR PROPERTY ALONG WITH A COPY OF OUR COMPLETED INVENTORY LIST. PERSONAL PROPERTY NOT CLAIMED AFTER 60 DAYS, MAY BE DESTROYED. IT IS YOUR RESPONSIBILITY TO MAKE SURE YOUR LIEN HOLDER HAS YOUR CORRECT MAILING ADDRESS.
• DETAILED PHOTOS OF THE EXTERIOR, INTERIOR AND PERSONAL PROPERTY ARE TAKEN AT THE TIME OF REPOSSESSION, PRIOR TO REMOVING PROPERTY AT OUR LOT AND PRIOR TO THE VEHICLE LEAVING OUR LOT. COPIES OF THESE PHOTOS IN ADDITION TO OUR CONDITION REPORT AND PERSONAL PROPERTY INVENTORY WILL BE PROVIDED UPON REQUEST FROM THE DEBTOR LISTED ON THE ORDER OF REPOSSESSION. CONDITION REPORTS ARE REQUIRED FOR EACH VEHICLE AND NOTATE EVERY DETAIL NO MATTER HOW MINOR.
• WE CHARGE AN ADMINISTRATION FEE FOR THE CARE, CUSTODY AND CONTROL OF YOUR PERSONAL PROPERTY. THERE MAY BE OTHER FEES ASSOCIATED WITH YOUR REDEMPTION. WHEN AT ALL POSSIBLE, YOU WILL BE NOTIFIED OF FEES PRIOR TO YOUR APPOINTMENT. FEES WILL BE DETERMINED ACCORDING TO THE SPECIFIC GUIDELINES OF YOUR LIEN HOLDER. ALL FEES ARE DUE AT THE TIME OF REDEMPTION. ACCEPTABLE METHODS OF PAYMENT INCLUDE CASH OR CREDIT. FOR CREDIT CARD PAYMENTS OVER $200, AN ADDITIONAL 3.5% PROCESSING FEE WILL BE ADDED TO YOUR TOTAL.
• PERSONAL PROPERTY AND/OR VEHICLES MAY NOT BE REDEEMED BY ANYONE OTHER THAN THE INDIVIDUAL LISTED ON THE ORDER OF REPOSSESSION WITHOUT A NOTARIZED THIRD-PARTY RELEASE. ALL DRIVERS LICENSE MUST BE PRESENTED AT THE TIME OF REDEMPTION.
• IF YOU SCHEDULE AN APPOINTMENT TO REDEEM PERSONAL PROPERTY, YOU MUST PICK UP ALL OF YOUR PERSONAL PROPERTY AT THE TIME OF YOUR APPOINTMENT. PLEASE MAKE APPROPRIATE ARRANGEMENTS PRIOR TO YOUR APPOINTMENT TIME.
• AT THE TIME OF YOUR APPOINTMENT, YOU WILL BE REQUIRED TO SIGN SEVERAL FORMS FOR THE REDEMPTION OF YOUR PROPERTY AND/OR VEHICLE. ONLY THE DEBTOR LISTED ON THE ORDER OF REPOSSESSION MAY COME INSIDE. ALL OTHERS ARE REQUIRED TO WAIT OUTSIDE. A DRAGON RECOVERY EMPLOYEE WILL DRIVE YOUR VEHICLE AROUND FRONT FOR YOU TO INSPECT AT THE TIME OF YOUR APPOINTMENT. THE KEYS WILL NOT BE RELEASED INTO YOUR CUSTODY UNTIL ALL FORMS ARE SIGNED.
• NO PHONE USAGE WILL BE ALLOWED DURING REDEMPTION APPOINTMENTS.

All vehicles are on a 48 hour hold due to the Coronavirus. We schedule only 5 days out. Our hours of pickup have changed Monday - Friday 10:00am - 2:00pm By Appointment Only and with a 24 business hour appointment time.

CLICK TO SCHEDULE APPOINTMENT FOR VEHICLE/PROPERTY REDEMPTION: